Privacy Policy

At Authorized Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our home appliance repair and maintenance services — including washing machine, refrigerator, air conditioner, microwave, and other appliance services.

1. Information We Collect

We may collect the following types of personal and service-related information:

• Contact Information: Your name, phone number, email address, and service address.

• Appliance Information: Details about your appliance such as brand, model, and serial number.

• Service History: Records of past repairs, maintenance, and service visits.

• Payment Details: Information related to service charges or transactions (processed securely through authorized payment gateways).

• Communication Records: Messages, emails, or calls related to your inquiries, feedback, or service requests.

2. How We Use Your Information

Your personal information is used only to deliver and improve our services. This includes:

• Scheduling and managing appliance repair or maintenance appointments.

• Providing timely updates about service status, inquiries, and follow-ups.

• Processing payments for completed services.

• Maintaining internal service records for quality assurance and future support.

• Enhancing our website, customer experience, and service efficiency.

We do not sell or share your personal information for marketing or unrelated business purposes.

3. Sharing of Information

We may share your information only with trusted partners when necessary to complete your service request:

• Authorized Technicians or Service Partners: For appliance inspection, repair, or delivery of services.

• Third-Party Vendors: Such as payment processors, IT support, or hosting providers who help us operate securely.

• Legal Authorities: When required by law, regulation, or to defend against legal claims.

All third parties are required to handle your data securely and use it only for legitimate service purposes.

4. Data Security

We use industry-standard measures to protect your information from unauthorized access, loss, or misuse. These include encryption, secured databases, and limited staff access. While no online system can be completely secure, we strive to maintain the highest data protection standards.

5. Data Retention

Your personal data is retained only as long as necessary to fulfill your service requests, meet legal requirements, or resolve disputes. Once it is no longer needed, we securely delete or anonymize it from our systems.

6. Your Rights

You have the right to:

• Access your personal data and request a copy.

• Update or correct inaccurate information.

• Request deletion of your personal data, subject to legal retention requirements.

• Opt out of marketing or promotional communications at any time.

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Customer Care – Authorized Service
Email: info@appliances-service-center.info
Phone: 18001232807